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Apple SVC-19A Exam With Confidence Using Practice Dumps

Exam Code:
SVC-19A
Exam Name:
Apple Service Fundamentals Exam
Certification:
AppleCare Technician Training
Vendor:
Apple
Questions:
70
Last Updated:
Dec 25, 2024
Exam Status:
Stable
Apple SVC-19A

SVC-19A: AppleCare Technician Training Exam 2024 Study Guide Pdf and Test Engine

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Apple Service Fundamentals Exam Questions and Answers

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Question 1

Please refer to the following information to answer the questions on the right.

Hannah recently picked up her iMac after a repair. The sound from the speakers was distorted and unclear and a technician determined that a repair would resolve the issue.

Once Hannah returned home with the iMac, the sound issue occurred again.

Hannah has returned. She is angry and she is cursing at the technician.

From the following, which are part of the 5-step conflict resolution model? (Choose two.)

Options:

A.

“l can prove to you exactly how you are wrong about this issue.”

B.

“Is this really the same issue? Might it be a different issue?”

C.

“Calm down!”

D.

“If I can ask some questions about the last repair and what has occurred since then, I can figure out what the appropriate next step is. I might be able to suggest a solution. Does that sound okay, Hannah?"

E.

“Though your frustration is understandable, we are in a family-friendly environment so I am going to have to ask you to be mindful of the language you are using.”

F.

“Are you sure your children didn't do something to it?”

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Question 2

Examine the image.

Which feature in macOS is opened by clicking on this dock icon?

Options:

A.

System Preferences

B.

Launchpad

C.

Finder

D.

Spotlight

Question 3

Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.

Which of the following is the correct statement about his situation?

Options:

A.

Tony will have to purchase an iTunes gift card before he can setup his Apple ID.

B.

Tony will have to use a bank account and routing number to setup his Apple ID.

C.

Tony can create an Apple ID in iTunes without a credit card or other payment method.

D.

Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.

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