Changed CTA Exam Questions

Key governance factors for release and instance management include:

B. Operating model and development approach: Define the organization's approach to development (e.g., Agile, Waterfall), release cycles, and how different teams collaborate on the platform.

C. Platform scope and deployed applications: Clearly define the scope of the ServiceNow platform within the organization and the applications that will be deployed. This helps with planning and resource allocation.

E. Number and purpose of instance environments: Establish a clear instance strategy, including the number of instances (dev, test, prod, etc.), their purpose, and how they are used to support development and deployment processes.

Why not the other options?

A. Release performance and instance usage analytics: While these are important for monitoring and optimization, they are not primary governance factors.

D. Day-to-day instance performance metrics: These are operational metrics, not directly related to governance decisions.

A 5-stack instance structure (dev, QA, UAT, staging, production) provides several advantages:

A. Staging instance for troubleshooting: The staging instance closely mirrors the production environment, allowing for thorough testing and troubleshooting of changes before they are deployed to production.

C. Deployment testing: Each instance serves a specific testing purpose (QA for functional testing, UAT for user acceptance testing), ensuring comprehensive validation before production deployment.

D. Increased parallel activity: Different teams can work simultaneously in their respective instances, increasing development and testing efficiency.

Why not the other options?

B. Lower maintenance effort: A 5-stack structure can actually increase maintenance effort due to the need to manage multiple instances.

E. Single Dev track: A 5-stack structure typically supports multiple development tracks or branches.