In the final planning stage of a ServiceNow integration, the CTA should prioritize assessingnetwork and system communication needs. This involves:
Connectivity: Verifying network connectivity between ServiceNow and the external system. This includes checking firewalls, ports, and any required network configurations.
Protocols: Determining the communication protocols to be used (e.g., REST, SOAP, JDBC).
Security: Ensuring secure communication channels, including authentication and encryption requirements.
Performance: Considering bandwidth requirements and potential performance impacts on both systems.
Why not the other options?
B. Determining the color scheme for integration UI: While UI considerations are important, they are not the primary focus during the technical details gathering stage.
C. Planning the communication for the integration go-live: Communication planning is important but separate from the technical details of the integration itself.
D. Estimating the projected integration data metrics: Data volume estimates are useful, but the primary focus is on ensuring successful communication between the systems.
[Reference: ServiceNow integration best practices, Network communication fundamentals, =================]