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Community-Cloud-Consultant Exam Dumps : Salesforce Certified Community Cloud Consultant (SP25)

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Salesforce Certified Community Cloud Consultant (SP25) Questions and Answers

Question 1

A Salesforce administrator adding a recommendations carousel component in Community Builder. The page displays correctly in Community Builder; however, recommendations are missing for Community members. What is the likely cause of this issue?

Select one or more of the following:

Options:

A.

Recommendations need to be created for each member

B.

Members need to have read access tothe recommendations object

C.

Page changes with the recommendations carousel need to be published

D.

The recommendation carousel component needs published to be enabled for the Community

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Question 2

The security model for Universal Containers in Private for theCase object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases. How should internal users see these Cases?

Select oneor more of the following:

Options:

A.

Use the role hierarchy

B.

Use a Public Group

C.

Use a Sharing Set

D.

Use a Share Group

Question 3

The product marketing team is revising its product data sheets and FAQ documentation to msupport major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected.

What are three ways to increase the visibility of these Knowledge articles? Choose 3 answers

Select one or more of the following:

Options:

A.

Use the Recommendations component to promote specific articles to defined groups of users (Channels)

B.

Placehotlink URLs to these topics in the header component

C.

Create a new navigational topic for "New Products" and make sure the new articles are massigned to that user

D.

Make sure that the right fields in the Knowledge object are indexed to improve results in the Universal Search component

E.

Use the Featured Topics component to promote the topics related to these new articles