CSCP Exam Results

Using financial tools to minimize the impact of currency fluctuations falls under the category of risk mitigation. Mitigation strategies are designed to reduce the potential negative impact of risks. Financial instruments such as hedging, forward contracts, and options can be used to lock in exchange rates or offset potential losses from currency fluctuations. These tools help stabilize costs and revenues in international trade, protecting the company from adverse currency movements. Options B (Recovery), C (Prevention), and D (Diversification) pertain to different aspects of risk management but do not specifically address the financial strategy for handling currency risks.

Supply chain disruption avoidance measures are typically based on distinguishing between common and special causes of variation. Common causes of variation are inherent to the process and predictable, while special causes are unexpected and irregular events that can lead to significant disruptions. Understanding and addressing these variations through proper risk management strategies can help in avoiding or mitigating supply chain disruptions.

References

Deming, W. E. (1986). "Out of the Crisis."

Supply Chain Risk Management literature.

Implementing customer relationship management (CRM) will enable a company to consolidate and integrate customer data. CRM is a software system that allows a company to collect, store, and manage all its customers’ data in one place1. This data can include personal information, contact details, purchase history, preferences, feedback, and more. By consolidating and integrating customer data, a company can gain a holistic view of each customer, understand their needs and behavior, personalize their communication and offers, and improve their satisfaction and loyalty23. The other options are not as accurate or comprehensive as the correct answer. While CRM can also provide a customer portal for ordering, offer a standardized sales approach to all customers, and give salespeople access to real-time order information, these are not the main or only benefits of CRM. They are more specific features or outcomes of CRM, but they do not capture the essence of what CRM does for a company. CRM is more than just a tool for ordering, selling, or tracking orders; it is a strategy for managing and enhancing customer relationships23.