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SVC-16A Exam Dumps : Apple Service Fundamentals

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Apple Service Fundamentals Questions and Answers

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Question 1

Which of the following tools is a quick system-level diagnostic test used to verify module presence and sensor readings?

Options:

A.

Apple Service Diagnostic (ASD)

B.

Notebook Adapter Diagnostic (NAD)

C.

MacResource Inspector (MRI)

D.

Cooling System Diagnostic (CSD)

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Question 2

You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?

Options:

A.

You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers

B.

Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer

C.

Complete the set of three modification tests as specified in GSX prior to opening the computer

D.

Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs

Question 3

What is the minimum version of OS X required required to use the AirPort Utility to configure an AirPort Extreme 802.1 lac?

Options:

A.

OSXv10.7.5

B.

OSXv10.7.2

C.

OSXv10.6.8

D.

OSXv10.8.4

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