Pegasystems Related Exams
PEGACPSA88V1 Exam
You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days What is the process that you follow to create this visualization?
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An insurance claim case type is defined as follows:

If the Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?
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An event center has a case type that allows customers to book a dining room for events After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs.
• If customers do not ask for catering. they receive a rental rate quote for the dining room
• If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote
Which two options do you use to configure the case type to achieve the requested behavior? (Choose two.)