PEGACPSA88V1 Exam Dumps : Certified Pega System Architect (V8.8)

To meet this requirement, you can design a case with a step that routes to the manager. A step is an action that users or systems perform to advance a case toward resolution. You can configure a step to route to a specific user or group of users based on their role, skill, availability, or reporting structure. References:

A bug is a work item that describes an error or defect in the application that prevents it from functioning as expected. A bug should be created in Agile Workbench to address the issue of the Send case status email step not sending an email. References:

These two statements about Configuration sets are true. Configuration sets are a unified configuration framework that allows for truly upgradeable and dynamic applications. Configuration sets enable the business to control application behavior by providing low-code options for customizing parameters for application features or specific case types. Configuration sets are used to organize Configuration settings with a common element, such as an application feature or specific case type. References: