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Exin ITILFND Exam With Confidence Using Practice Dumps

Exam Code:
ITILFND
Exam Name:
ITIL – Foundation (v4)
Certification:
Exin-ITIL
Vendor:
Exin
Questions:
503
Last Updated:
Jan 30, 2025
Exam Status:
Stable
Exin ITILFND

ITILFND: Exin-ITIL Exam 2024 Study Guide Pdf and Test Engine

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ITIL – Foundation (v4) Questions and Answers

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Question 1

What is the purpose of the ‘problem management’ practice?

Options:

A.

To protect the information needed by the organization to conduct its business

B.

To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors

C.

To align the organization’s practices and services with changing business needs through the ongoing identification and improvement of services

D.

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

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Question 2

What is MOST LIKELY to be handled as a service request?

Options:

A.

An emergency change to apply a security patch

B.

The implementation of a workaround

C.

Providing a virtual server for a development team

D.

Managing an interruption to a service

Question 3

Why should service desk staff detect recurring issues?

Options:

A.

To help identify problems

B.

To escalate incidents to the correct support team

C.

To ensure effective handling of service requests

D.

To engage the correct change authority

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