Pearson PL-200 New Attempt

You set up a new instance of Dynamics 365 for Customer Service.

Users report a variety of issues working with cases on mobile devices.

You need to configure the mobile app to be able to view cases.

NOTE: Each correct selection is worth one point.

You use Power Virtual Agents to create a bot that will answer and transfer help desk calls.

You create topics that contain nodes and functions. The company has the following requirements for the bot:

• When a caller states the word issue, help, or problem, the bot must respond with the question. "How can we help you today?"

• When the bot responds with the question, "How can we help you today?", the bot must provide the caller with the choices of hardware, software or other

• When the caller asks a question, the bot must save the response so that it can perform an action on the response.

You need to configure the bot.

Which nodes or functions should you use? To answer, select the appropriate options in the answer area.

A company is configuring a Power Apps portal using Microsoft Dataverse.

The company requires the following:

Only authenticated users must be able to sign into the portal.

Authenticated users must have varying degrees of access to the different parts of the portal.

Users must enter one of several external identities when creating an account during the open registration process.

You need to configure user authentication and permissions.

Which component should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

You plan to create classic workflows for process automation on the Account table. The process automation has the following requirements:

• If the Account Name column changes, a custom column named Previous Name must be updated with the original value.

• If the Credit Limit column changes, an email must be sent to the record owner with the new value.

• Asynchronous processes must be used whenever possible.

You need to implement the process automation.

What is the minimum number of workflows you should use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.