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Total 190 questions

Avaya IP Office Platform Support Certified Exam Questions and Answers

Question 1

On an IP 500 control unit that has 12 DS30 modules configured, what is the maximum number of ISDN/PRI trunks that can be configured?

Options:

A.

6

B.

3

C.

4

D.

8

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Question 2

A customer is running an IP Office 500 V2, one-X Portal, Voicemail Pro, and CCR supporting 50 users, of which 10 are CCR agents. They are currently on software version 8.0 and would like to upgrade to version 9.1.

What application changes will they need to make during the upgrade?

Options:

A.

Only CCR as it is not supported in 9.0 or higher.

B.

Only one-X Portal as it is supported in 9.0 or higher.

C.

All applications, as 9.1 does not support any of them.

D.

All applications can be upgraded to 9.0 or higher without changes.

Question 3

What is the default incoming call route for data calls on the IP Office, and which feature does it access by default?

Options:

A.

Hunt group "Data" and Voicemail

B.

RAS access "Dialin" and Voicemail

C.

Extension "Modern" and Auto-attendant

D.

Hunt group "Main" and Auto-attendant

Question 4

A customer’s main number is routed to the destination VM: Main in the incoming call route menu.

Where should you now look to see the routing of these calls?

Options:

A.

Users

B.

Hunt Groups

C.

Auto Attendant menu

D.

Voicemail Pro modules

Question 5

A customer wants to synchronize the time and date of their IP Office with a local server. In the System menu/Time Config Source, which of the following options would you select?

Options:

A.

SNTP

B.

Local

C.

Voicemail Pro/Manager

D.

Network Time Protocol

E.

Simple Network Time Protocol

Question 6

In the IP Office Manager program, under what condition will the Voicemail Recording tab be displayed?

Options:

A.

The IP Office Platform is running the Server Edition.

B.

Voicemail Pro/Lite is selected in the IP Office.

C.

The IP Office Platform has Essential Edition enabled.

D.

Voicemail Pro is running on a Linux-based system.

Question 7

When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites to ensure messaging capabilities?

Options:

A.

Advanced Small Community Networking

B.

IP500 IP Office Multi-Site Network

C.

IP500 Voice Networking Channels

D.

Preferred Edition – Messaging

Question 8

Upon plugging in a new IP500 V2 device, the dashboard displays two ports in one of the modules to be green, even though no telephones are connected. What could be the reason behind it?

Options:

A.

The chassis contains a Combo Card.

B.

The operating system is operational, and an administrator is configuring the system.

C.

The device has passed self-test and is powered on.

D.

Both LAN1 and LAN2 connections are disconnected.

Question 9

Which application will enable users to access their own recordings from within Media Manager?

Options:

A.

Web Client

B.

Voice Recording Client

C.

Workplace Client

D.

User Portal

Question 10

Which three statements about Avaya IP Office™ Server Edition (non-Select) are true? (Choose three.)

Options:

A.

It can be upgraded to the Select version.

B.

It is a software-based solution.

C.

It requires a primary and secondary server.

D.

It can be expanded to support 2.000 users in non-Select.

E.

It must have an Avava IP Office™ 500V2 Gateway to support SIP trunks.

Question 11

A company with 500 users has a single Avaya IP Office™ Server Edition providing IP telephony, one-X® Portal for presence and Instant Messaging, Voicemail, Conferencing, and Mobility support. They are buying a remote company with 200 users. They wish to support the 200 new users with same capabilities.

Which type of server that provides distributed telephony capabilities can be added at the remote site?

Options:

A.

one-X® Portal Server

B.

Server Edition Expansion System

C.

Application Server

D.

Server Edition Primary Server

Question 12

If the in-use trunk is out of service, a customer needs to ensure that outgoing calls can use a secondary route.

How would this be achieved?

Options:

A.

by setting an Out of Service trunk on the primary trunk

B.

by enabling the In Service option and add the primary ARS in the In Service Route on the secondary ARS

C.

by setting the Time Profile with a business hours profile, and adding a secondary ARS in the Out of Hours Route on the primary ARS

D.

by enabling the In Service option and add a secondary ARS in the Out of Service Route on the primary ARS

Question 13

Refer to the exhibit.

Suppose you have configured enough SIP channels to carry the expected communications load, but some users report that they cannot call out, and callers cannot get through. Given the exhibit, which configuration setting is responsible for the problem?

Options:

A.

The system is misconfigured to ignore refresh messages.

B.

Caller ID is not passed by some carriers.

C.

Calls are being referred incorrectly.

D.

The timer should be set to 2 minutes.

Question 14

When creating a Short Code to connect to a Voicemail Pro start point, which Short Code feature should you use to ensure correct execution?

Options:

A.

Voicemail Call

B.

Voicemail Off

C.

Voicemail On

D.

Voicemail Node

Question 15

In a new deployment of Avaya Communicator, a user can make calls, but the Presence and Instant Messaging features are not functioning. Which of the following is the reason for the user's inability to use these features?

Options:

A.

The user's profile has not been correctly configured.

B.

The new codecs are not supported by the system.

C.

The user is not set up as an agent in the system.

D.

The IP Office is configured with the Essential Edition only.

Question 16

You have purchased a pre-configured Avaya IP Office™ Application Server. The server has both Voicemail Pro and one-X® Portal installed on it.

Which tool could be used to verify if both services are running?

Options:

A.

one-X® Portal interface: https:// :9443

B.

Web Control: https:// :7071

C.

Manager Application

D.

Monitor Application

Question 17

A customer wants all users to import their Outlook contacts into their one-X Portal personal directories. What is the recommended way for users to achieve this?

Options:

A.

Notify the customer that this is not a recommended practice.

B.

Use a .csv format to import the Outlook contacts.

C.

Add each Outlook contact individually to the personal directory.

D.

Copy and paste all contacts from Outlook into the personal directory.

Question 18

To grant a user access to the System Status Application (SSA) tool for system monitoring and troubleshooting, which security group must the user be a member of?

Options:

A.

Admin System group

B.

Maintenance Administrator group

C.

Installation group

D.

Administration group

Question 19

Which method can be used to add new users to a Server Edition in Select mode?

Options:

A.

LMS

B.

LDAP

C.

Outlook Pluqin

D.

Duplicate User

Question 20

What is the reason for starting the expansion modules before powering up the control unit, as recommended by Avaya?

Options:

A.

It is simpler to start with the expansion unit at the top and then work your way down.

B.

All expansion units must be powered for the control unit to detect them.

C.

The control unit may not always detect the expansion units if powered up last.

D.

The expansion units require more time to power up than the control unit.

Question 21

In the Distributed Voicemail Pro and the Central Voicemail Pro, what protocol do they use to communicate with each other?

Options:

A.

Session Initiation Protocol (SIP)

B.

Primary Rate Interface (PRI)

C.

Routing Information Protocol version 2 (RIPv2)

D.

Small Community Network (SCN)

Question 22

What is the required feature of the web browser to access Web Voicemail, which poses potential security risks due to its ability to execute arbitrary code?

Options:

A.

ActiveX

B.

VoiceMail Plug-In enabled

C.

Adobe Reader installed

D.

JavaScript disabled

Question 23

A customer reports a delay of 5 seconds in receiving calls over analog trunks on the target phone. What could be the cause of this problem?

Options:

A.

Improper configuration of the system Locale.

B.

High level is set on Incoming Call Route.

C.

Ring delay is not configured on system telephony settings.

D.

IP Office is not receiving the ICLID from PSTN.

Question 24

Once the Avaya IP Office™ Server Edition is installed, which application can be used to install the required licenses for the system?

Options:

A.

System Status Application

B.

Manager Application

C.

Monitor Application

D.

one-X® Portal

Question 25

Time profiles can be used to automate a customer out-of-hours setting. It is also possible to override these times manually to either deactivate or activate the time profile.

To allow the customer to set or clear the time profile, what can you create?

Options:

A.

Time Profile

B.

Short Code

C.

Hunt Group

D.

Directory Number

Question 26

Where should the firmware files (.bin) for an IP telephone be placed on the system SD card?

Options:

A.

/backup

B.

/primary

C.

/dynamic

D.

/lvmail

E.

/temp

Question 27

Which application is recommended for monitoring and displaying available resources on an IP500 V2 system in real-time?

Options:

A.

IP Office Monitor

B.

System Status Application

C.

DbgView

D.

IP Office Manager

Question 28

Which IP Office 500 V2 base card provides support for both Analogue and Digital telephony, and also provides the capability to add additional trunk interfaces?

Options:

A.

the Combination card

B.

the VCM Card

C.

the TCM8 Card

D.

the Base Carrier Card

Question 29

Which of the following licenses provides a device with the ability to use screenpops, control several telephone devices, make third-party calls, and monitor hunt group queues?

Options:

A.

One-X® Portal License

B.

Third-Party Endpoint License

C.

TAPILink Pro License

D.

SIPTrunking License

E.

Server Edition License

Question 30

Avaya IP Phones to IP Office QoS monitoring can be performed by the IP Office. What are the two actions required to view QoS outcomes? (Choose two.)

Options:

A.

Choose "Enable Metric" on the Line form.

B.

Check "Enable RTCP Monitoring".

C.

Use DebugView to analyze latency, jitter, and delay.

D.

Trace lines or extensions in SSA.

E.

Allow force authentication on IP telephones.

Question 31

Within the Configuration Wizard, which specific field must be populated first, before any other fields become visible?

Options:

A.

Network Configuration

B.

System Configuration

C.

Ignition Configuration

D.

User Configuration

Question 32

What is the recommended method for adding new users to an IP Office Server Edition in Select mode, ensuring efficient management?

Options:

A.

Manually with copy and paste

B.

Using the Outlook Plugin

C.

With UMS and LDAP

D.

With the IP Office Manager Application and custom scripts

Question 33

A customer wants to synchronize all their Outlook contacts into the one-X® Portal personnel directory.

What is the recommended method to achieve this while ensuring data integrity and minimal effort?

Options:

A.

Manually copy and paste all contacts from Outlook to the personal directory.

B.

Import the Outlook contacts using a .csv format and configure the synchronization settings.

C.

Integrate the IP Office with Outlook using the Avaya Outlook Plugin.

D.

Add each Outlook contact individually into the personal directory and verify them against the original source.

Question 34

A customer wants to restrict certain users from dialing out after 5 PM, limiting them to only dialing emergency numbers and internal extensions. Which two programming options can you use to achieve this?

Options:

A.

Source Number

B.

Time Profiles

C.

System Short Codes

D.

Account Codes

E.

User Permissions

Question 35

You have purchased a pre-configured Avaya Application Server, which includes Voicemail Pro and one-X® Portal applications. You need to verify if both applications are running. Which application should you use, and what steps would you take to confirm the status of the applications?

Options:

A.

Web Manager Application, navigate to the System Status > Applications menu and check for the status of Voicemail Pro and one-X® Portal.

B.

Monitor Application, check the status of the applications on the home screen dashboard.

C.

Manager Application, navigate to the Server > Applications menu and check the status of Voicemail Pro and one-X® Portal.

D.

Application Server, log in and run a command to check the status of the applications.

Question 36

When saving a configuration after making changes using the Manager Application, you get a warning that your configuration has errors.

Which step is needed to see the errors that are causing this warning message?

Options:

A.

In the Manager application, click on Solution to view the System Summary page and look for errors with a red circle with X icon in the list.

B.

In the Manager application, ensure that you have the Error List pane enabled and look for lines with a yellow triangle with exclamation icon in the list.

C.

In the Manager application, ensure that you have the Error List pane enabled and look for lines with a red circle with X icon in the list.

D.

Use the System Monitor application to view the configuration errors.

Question 37

A customer asks you to create a Hunt group on an existing Avaya IP Office™ 500V2 system for the main incoming number. The group will have four members, and an incoming call will ring for all members at once. They should also get a visual indication that a call is waiting.

Which Ring Mode should be selected?

Options:

A.

Collective Call Waiting

B.

Sequential

C.

Collective

D.

Rotary Call waiting

Question 38

A company with 500 users has a single IP Office Server Edition providing telephony, presence and Instant Messaging, UMS, Conferencing, and Mobility support. They are acquiring a remote company with 400 users. They want to ensure all IP Office features are available to everyone and maintain Avaya support.

What is the minimum hardware requirement to achieve this?

Options:

A.

IP Office Server Edition with additional hardware resources

B.

IP Office Server Edition with added software licenses

C.

IP Office Cloud Edition with added hardware resources

D.

IP Office Cloud Edition with added software licenses

Question 39

What must be checked before connecting an IP Office to a one-X® Portal server?

Options:

A.

Time Profiles

B.

Hunt Group Settings

C.

User Rights

D.

Security Settings

Question 40

A customer wants to use the Avaya IP Office™ server to allocate IP addresses to phones that are connected to the subnet that LAN2 is connected to.

To meet the customer’s requirement, what needs to be configured?

Options:

A.

Enable the SNTP server on LAN2.

B.

Enable NAT on LAN 2.

C.

Set the DHCP Mode for LAN2 to Client.

D.

Set the DHCP Mode for LAN2 to Server.

Question 41

When installing IP Office Server Edition, which application needs to be installed on a separate server or hard drive partition?

Options:

A.

Web Services

B.

Voicemail Pro

C.

Avaya Contact Recorder

D.

one-X® Portal

E.

Call Detail Records

Question 42

A customer's primary number is directed to the VM: Main destination in the incoming call route menu. Where should you look to ensure that these calls are being routed correctly?

Options:

A.

Voicemail Pro Modules

B.

Auto Attendant Menus

C.

Hunt Group Configuration

D.

User Extension Settings

Question 43

What is the potential problem that can be mitigated by implementing a properly configured multi-site SCN solution?

Options:

A.

Overlapping dial plans

B.

Oversubscribed VMPro ports

C.

Blocked ACD routes

D.

Compromised call encryption

Question 44

When upgrading from a release pre-11.1 to 11.1 or later, which Avaya IP Office™ platform is not affected by the change from CentOS6 to CentOS7?

Options:

A.

PC based Avaya IP Office™ servers

B.

Avaya IP Office™ 500V2 control unit

C.

UCM

D.

Virtualized Avaya IP Office™ servers

Question 45

Which three licenses are NOT part of Centralized Licensing? (Choose three.)

Options:

A.

SoftConsole

B.

Power User

C.

3rd Party Endpoints

D.

Additional PRI Channels

E.

SIP Trunk Channels

Question 46

What displays the progress of a software upgrade on an expansion system?

Options:

A.

Web Manager Dashboard

B.

System Tab

C.

System Monitor Program

D.

IP Office Manager on the expansion system

Question 47

A customer reports that after they rebooted the IP Office, some users are not receiving calls as they did before. Which two tools can you use to identify the last system changes made?

Options:

A.

Web-Manager

B.

Monitor

C.

Manager

D.

System Status Application

Question 48

What is the purpose of the "SMTP Authentication" setting in the email configuration of Avaya IP Office?

Options:

A.

It disables email communication between IP Office and the SMTP server.

B.

It enables email communication between IP Office and the SMTP server without requiring login credentials.

C.

It encrypts email communication between IP Office and the SMTP server using SSL/TLS.

D.

It requires login credentials to be entered for email communication between IP Office and the SMTP server.

Question 49

By which method are alarm notifications sent to an Avaya IP Office™ support engineer?

Options:

A.

SMTP

B.

SSA

C.

TFTP

D.

System Monitor

Question 50

Which two applications can be used to configure Users, Hunt Groups, and Incoming Call Routes with the most advanced settings? (Choose two.)

Options:

A.

Manager

B.

Web Manager Admin

C.

Web Manager

D.

WebLM

Question 51

Which type of license is now supported by Avaya IP Office Release 10 software?

Options:

A.

PLDS

B.

ADI

C.

Linux

D.

Windows

Question 52

What is the approach for updating the voice prompts on the Embedded Voicemail?

Options:

A.

Using the Embedded File Management option in the Manager Application

B.

Leveraging the External File Management feature in the System Status Application

C.

Utilizing the Voice Wizard capability in the Manager Application

D.

Adopting the Embedded Monitoring Management tool

Question 53

Which application allows users to access their own recordings within Media Manager?

Options:

A.

Web Self Management

B.

Web Self Recordings

C.

Web Self Media Manager

D.

Web Self Administration

Question 54

If you choose to reset security settings to their default values, which three passwords will you be required to change to ensure secure access to the IP Office Platform? (Choose three.)

Options:

A.

Superuser Password

B.

Root Password

C.

Security Administrator Password

D.

Voicemail Pro Password

E.

System Administrator Password

Question 55

Which application should you use to access and configure the IP Office Security Settings, including configuring secure access to the IP Office system?

Options:

A.

Web Manager Application

B.

System Status Application

C.

Monitor Application

D.

Manager Application

Question 56

Refer to the Exhibit.

Before simulating an error condition in relation to voicemail logs, a Business Partner has set the Voicemail Settings to a debug level of Verbose.

When setting the level to Verbose, what is the equivalent level number shown in the audit logs?

Options:

A.

9

B.

7

C.

5

D.

3

Question 57

System Alarms can be viewed in two applications, but only one of them can generate alarm notification via email. Which application can send an email notification for an alarm?

Options:

A.

Manager Application

B.

Monitor Application

C.

System Status Application

D.

Web Manager Application

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Total 190 questions